NEED SUPERIOR CUSTOMER SUPPORT SERVICES?

We've got you covered!

At CBS, we are reimagining customer services with our bespoke end-to-end solutions. We bring the right fusion of technology and human touch to deliver a seamless service experience to your customers.

CUSTOMER SUPPORT SERVICES

We provide your customers with hyper-personalised experiences by offering omnichannel support, automating repetitive processes, and ensuring flexibility in delivering exceptional customer service. With our advanced customer support solutions, you will see a high reduction in handling time and achieve customer delight, channelising growth for your business.

We understand analytics in and out to help us adapt quickly to dynamic customer queries and demands.

Our highly experienced customer service professionals understand the rising demands of your customers and cater to them quickly and efficiently.

OUR SOLUTIONS

TELECOM SERVICES

Enhance your reach with our comprehensive telemarketing solutions that engage your customers by curating customer segments and catering to their needs. Our telecom services include a host of solutions, such as-

Lead Generation

Cold-calling

Lead Qualifying

Insurance cold calling

B2B Tele sales

TELECOM BACKGROUND VERIFICATION SERVICE

We use the latest tools and have access to global databases to deliver quality background verification services in the shortest time. Our comprehensive suite of offerings includes the following-

Address Check

Identification Check

Criminal Background Check

Academic Check

Employment Check

Character Reference Check

INBOUND CALLS SERVICE

Our expert inbound support services help you free up resources while we handle large volumes of calls efficiently. We implement working strategies to cross-sell and upsell and use highly converting call scripts to understand the customer’s queries and determine the most appropriate course of action. Our services include the following-

Chat support

Email support

Inbound Sales

Technical Assistance

OUTBOUND CALLS SERVICE

We help you grow sales, make a loyal customer base and scale up with our specialised outbound call centre services. We reach out to prospective and existing customers who show interest in your products or services via diverse channels. We offer the following under outbound call services-

Appointment Scheduling

Customer Surveys

Customer Retention

Lead Generation

QUERY HANDLING

With our vast experience, we expertly address the enquiries and queries of your customers about your service or product before they make a purchase. Our skilled query handlers follow established processes and use the latest software to handle requests promptly. Our bespoke services cover the following query types-

Telephonic queries

Email Queries

Chat queries

Locating Distributors

KNOW YOUR CUSTOMER AND CUSTOMER DUE DILIGENCE

We understand the criticality of following an efficient Know Your Customer and Customer Due Diligence process for banks and financial institutions. We obtain, analyse, identify and verify the information of the customer at the time of onboarding and also periodically to comply with the regulatory requirements and combat financial crime risk. Our services include-

For Individuals-

Customer Name

Customer Address

Customer DOB

Identification Documents

Email Address

Verification Documents

WHY CBS

CBS is a place where tech meets human ingenuity.

We bring the best of tech, talent and insights to your table, helping you rev up growth. With a deep understanding of industries, we have a strategic vision to propel your business forward through our pathbreaking solutions, driving you towards business transformation.

Our methodologies generate value for your business by improving operational processes, building efficiencies and solving complexities without costing you an arm and a leg.